Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to ship it back. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact us as soon as you can and let us know that you’re returning or exchanging your order and why! So we can help you the best we can! 

Once we receive your return allow us 5 -7 days to process it and then once processed, we will refund the card you paid with or contact you about the exchange! 

Please note that returns will need to be sent to the following address: 4005 Merrett Drive Lake Worth, TX 76135

You can always contact us for any return question at calysecollections@gmail.com.

Damages and issues
Please inspect your order within 1-2 days of receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if we can issue your refund. If approved, your refund will be issued back onto the card you paid with.
Give us 5 -7 days to process your return and if the process takes longer contact us at calysecollections@gmail.com.